Privacy Policy

This Privacy Policy was last revised on the 4th of February, 2015.

Thank you for visiting bigly.com.au, a website maintained by Bigly, a cloud computing services provider based in Australia.

We respect and protect the privacy of users of our website. Our Privacy Policy is designed to assist you to understand how we collect and use information.

The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service, other than Personal Information you intentionally provide to us.

What personal information do we collect?

On our website, you can order products or services, request information, subscribe to marketing materials or request support. We may collect information about individuals you choose to provide to us such as their name, address, telephone number or email address, user IDs and passwords, billing and transaction information, credit card or other financial information and contact preferences. Personal information collected online may be supplemented with information you provide to us through other sources.

How does we use personal information?

We will use personal information to provide and our other website users with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. If you do not provide us with your personal information, we may be unable to complete these functions. We may also pass on your information to a third party, such as a partner, if you have asked us to do so. Occasionally we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes.

With whom do we share personal information?

We contract with third party service providers and suppliers (including distributors and resellers) to deliver certain products, services and customer solutions. We may share personal information with our service providers and suppliers to the extent needed to deliver the service or respond to requests for information on products or services or otherwise support your business needs. Our third party service providers and suppliers receiving personal information are expected to apply the same level of privacy protection as contained in this Privacy Policy. They are required to keep confidential the personal information received from us and may not use it for any purpose other than as originally intended.

Some of our services may be co-branded and offered in conjunction with another company. If you register for or use such services, both we and the other company may receive information collected in conjunction with the co-branded services.

We won’t sell or rent your information to others and will not share personally identifiable information with other third parties without your permission, unless required by, or in connection with, law enforcement action, subpoena or other litigation, or applicable law or in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business, if and to the extent legally permissible.

We reserve the right to fully use and disclose any information that is not in personally identifiable form.

Transfer of Your Information to Other Countries

In accordance with applicable law, personal information covered by this Privacy Policy may be transferred to, and processed in, another country in which we or our affiliates, subsidiaries or service providers maintain facilities, even if the level of data privacy required in that country is less than required by the Australia. By submitting your personal information to VMware, you consent to such transfers and to the worldwide processing of your personal information.

Communication Preferences

If you would like to receive or unsubscribe from receiving marketing communications, please email us at info@bigly.com.au

Access and Correction

If you would like to request access to or have a correction made to personal information that we may have collected from you (possibly subject to handling fees), please contact privacy@bigly.com.au. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID, before granting access to data.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@bigly.com.au. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security of Personal Information

We are committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, we employ industry-standard controls including physical access controls, encryption, Internet firewalls, intrusion detection, and network monitoring.

Cookies & Website Analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

bigly.gov.au also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Hosted Data

Our obligations with respect to personal data that may be accessed due to our role as a cloud services and Infrastructure-as-a-Service provider are defined in our agreements with our customers and are not governed by this Privacy Policy.

Contact Information and Complaints Process

If you have any questions regarding this Privacy Policy or believe that the privacy of your personal information has not been respected, you may submit a complaint in writing via email to privacy@bigly.com.au. If you have a comment or concern that cannot be resolved with us directly, you may the competent local data protection authority.

In order for us to deal with your complaint, you will need to provide us with sufficient details regarding your complaint together with any supporting evidence.

We will refer your complaint to our Privacy Team who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you.

Changes to this Policy

We will review and update this Privacy Policy periodically and will note the date of its most recent revision above.